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“I ordered the Mamoyo necklace and I love it – perfect fit and quality!” – Tariro, London
“My Chihera necklace is stunning, and I get compliments everywhere I go!” – Nyasha, Dublin
Secure Checkout
Our Story
Unhutree was born from a love of culture, heritage, and meaningful design. We create products that celebrates identity and connection, allowing you to carry a piece of your story wherever you go.
Payment Policy
Accepted Payment Methods
PayPal (secure checkout with buyer protection)
All major credit and debit cards via PayPal checkout — no PayPal account required
Payment Currency
All prices are listed in GBP
If you pay in another currency, your payment provider may apply a small conversion fee.
When Payment is Taken
Full payment is required at the time of purchase.
Orders are only processed once payment has cleared.
Security
All transactions are encrypted through PayPal’s secure payment gateway.
We never store or share your card details.
Refunds & Returns
Please review our Returns Policy for details on eligibility and process.
Refunds will be issued to the same payment method used at checkout.
Contact
If you have any payment-related queries, please contact us at unhutree@gmail.com with your order number.
Delivery
We offer Free Shipping on all orders, with no hidden costs.
Order Limit: Free shipping applies to orders of up to 2 items.
Processing Time: All orders are processed within 1–3 business days.
Delivery Times:
UK & Europe: 5–10 business days
USA & Canada: 7–14 business days
Rest of World: 10–20 business days
Tracking: All parcels include tracking for your peace of mind.
If your order contains more than 2 items, we will contact you to discuss the best shipping solution.
Returns
At UnhuTree, we want you to love your purchase. If for any reason you are not fully satisfied with your necklace, we’re here to help.
We accept returns within 10 days of delivery.
Items must be unused, unworn, and in their original packaging.
For hygiene reasons, custom or personalised items (e.g., engraved or name necklaces) cannot be returned, unless they arrive damaged or faulty.
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement or a full refund at no extra cost.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5-7 business days.
Customers are responsible for return shipping costs.
We recommend using a tracked shipping method for returns to ensure safe delivery.
Email us at unhutree@gmail.com with your order number, reason for return, and photos (if applicable).
We will respond with return instructions.
Privacy Policy
We respect your privacy. Your personal information will only be used to process your order and provide you with the best possible service.
Terms & Conditions
By placing an order with Unhutree, you agree to our terms, which outline our payment, shipping, and returns policies.
Cookie Policy
We use cookies to improve your browsing experience, analyse website traffic, and personalise content. You can manage or disable cookies in your browser settings.
Get in touch:
Whatsapp: https://wa.me/447883682309
Email: unhutree@gmail.com